Call Center Certification

This online call center agent training developed exclusively for the management and strategy institute is designed to teach someone the core competencies required to deal with customers over the phone.

Call center certification. The curriculum focuses on comprehensive skills and knowledge necessary to manage a small midsize new or challenged center. Attend the most popular management certification program in the call center industry. Call center certification certify your call center to the copc customer experience cx standard and achieve the industrys leading designation in call center excellence. Gives your organization best practices consistent processes and performance metrics to achieve and sustain continuous performance improvement.

The facilitator for the class created an environment which allowed for an exchange of ideas mixed in with industry best practices. The call center manager certification class was one of the most engaging classes i have had the privilege to attend. Certification by copc inc. Call center quality assurance certification series 7 part virtual training series includes qamc certificate exam this series of seven 90 minute online training courses is designed specifically for the specialized training needs of qa analysts and those supervisory professionals and leaders that influence service quality.