Hdi Certification Training

Hdi offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the. The hdi certification examinations are a series of tests offered by hdi formerly the help desk institute a company headquartered in colorado springs colorado. It may also be purchased separately.

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Hdi Learning Center

Hdi Adds New Certification For Technical Support Professionals

Hdi Certification

Our goal is for our customers to take what they have learned and apply it in their environment immediately.

Hdi certification training. The tests are in the area of customer support and other related tasks such as help desk support or support centers. The certification exam is included with training purchased directly from hdi. Hdi certifications reflect the level of knowledge required for specific roles ranging from customer service representative to support center director. In addition hdi offers certification in kcs sm principles and itil foundations.

Each hdi certification reflects the level of knowledge required for specific roles ranging from customer service representative to support center director. Technical support professionals love hdi because it provides them with a profound sense of community. All hdi certifications are designed to build and advance the competencies of support professionals providing. Eventbrite mangates presents hdi desktop support manager 3 days training in new york ny monday november 18 2019 wednesday november 20 2019 at regus new york new york city 245 park avenue new york ny.

Find event and ticket information. The exam must be completed within 6 weeks of purchase. At hdi our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Hdi training philosophyour support and service management education and consulting services are built with the philosophy to provide our customers with a consultative application based interactive learning experience.

See when our courses are offered. Hdi offers training for help desk support center call center service desk and desktop support professionals. Hdi also provides training courses for. At 150000 people strong hdi is a community built by industry peers and leaders that gives you the resources knowledge and drive to be great at what you do.

The help desk institute hdi founded in 1989 hdi is both a professional association and a certification sponsor. Hdi is the organizations legal name though it began as the help desk institute. We will provide you with the knowledge resources and guidance to. The certification exam is based on the hdi support center analyst hdi sca certification standard and is delivered online through the hdi learning center.