Knowledge Base Excel Template

How to article troubleshooting article default parent page and reference article. Knowledge base page templates. Create a named formula for each column in your table.

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The Carlisle Group Knowledge Base

Create A Knowledge Base Template From Scratch

Knowledge bases may seem like a simple enough concept but lets step back and put the idea in context.

Knowledge base excel template. Update your knowledge base articles. Here are five easy steps to writing your first knowledge base article. Save upload to xporter for jira and. We created the lessons learned knowledge base to help you keep track of lessons learned from individual projects and bring together any insights gained that can be usefully applied on future projects.

In your excel file you will utilize the named range name box feature to define which cas data goes into which excel cells. A truly helpful knowledge base requires time and effort to ensure usability so make sure that the effort you are spending is worthwhile. Categorize your knowledge base articles. Create a simple table with column titles to export your data.

Write your knowledge base article. Make a comprehensive list of topics about your product or service. For data to go into one cell only click on a cell where you want data to go then go to the name box and create a name hit enter. The knowledge base template supports a process to compose review and publish knowledge base articles that are searchable by end users.

They usually look something like this. Add a short introduction to each knowledge base article to explain what the scope of the article is and briefly cover off what the rest of the article contains. Excel templates knowledge base 1. First off lets define knowledge base.

A knowledge base is a self serve customer service library that includes information about a product service or topic. Create a chart on a different sheet and select data. Typical of this process is the immediate posting of articles so end users can access the most up to date information. Blank page templates are not permitted in the knowledge base.

This formula will have the following syntax. When contributing to the knowledge base there are four options to choose from. This microsoft excel spreadsheet allows you to provide in depth detail of lessons learned in each individual project in seperate tabs as.