Patient Follow Up Call Template

Start your calls 48 hours after discharge.

Patient follow up call template. Telephone follow up scripts if you have been given permission from your local audit office and consultant to phone patients or general practitioners you may use these telephone scripts as a structured guide to identify any outcomes which may need recording for the discover project. How the patient was feeling including symptoms related to their admit discharge diagnosis medications whether prescriptions are filled. No further ipc behavioral health treatment planned o referral to behavioral health assessment call center link to cprs consult for. Using the patient lists noted in table 1 above the care coordinators will contact patients by phone call within 72 96 hours of discharge to schedule a pdfu visit if indicated.

Calls should be made 24 48 hrs post discharge and no more than 2 call attempts should be made. If the patient has delegated the phone call to his or her legal proxy the person with legal authority to act on behalf of the patient or his or her caregiver call that person first. Figure 1 post discharge call process cc calls patient within 72 96. Always conduct teach back to confirm that the patient or caregiver understands how to take medicines.

Consider using a flow diagram see example below. The box below illustrates how postdischarge phone calls can expose and resolve cases of intentional nonadherence. Call the patient or legal proxy or caregiver designated to receive the call at the time of day listed as the best. A postoperative phone call follow up for select procedures offers potential advantages to the patient family and surgeon without sacrificing patient safety.

Americans with disabilities act this webinar explains how physicians should or should not respond to requests regarding patients disabilities for purposes of work accommodations. Postoperative follow up of the patient who has undergone pediatric general surgery is important for ensuring and maintaining optimal patient outcomes. You can see if a patient has received a call under the action column in patient call manager. All calls should be made from hospital telephones.

O follow up o bhp to consult with pcp about medications or other management suggestions o no follow up needed o patient already seeing specialty mental health provider. The following patient related resources assist doctors in effectively maintaining and enhancing the doctor patient relationship. Patients will stay in the patient call manager system for up to 7 days after discharge. Discharge follow up phone calls patients discharged to home called within 48 to 72 hours following discharge script was created data collected to track and trend patient needs and feedback that included.

Once discrepancies are resolved you will probably have to follow up with the patient with an additional phone call. Patients to schedule follow up visits. Patient care office resources.